State Farm® Insurance Agent Randy Taylor
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rick Davenport
November 6, 2024
5
out of
5
rating by Rick Davenport
"It is always a pleasure to work with Hannah & Randy’s staff. They have been very caring and responsive to my wife & me."
We responded:
"Thanks for the positive feedback, Rick! I am glad to hear you have enjoyed working with our team. If there is anything else we can help you with, please let us know. We are here for you! - Randy "
Daile Pena
November 1, 2024
5
out of
5
rating by Daile Pena
"We are very happy and grateful with the attention we received from the agent Milexys ,she is always available with the best services."
We responded:
"We are very happy and grateful with the attention we received from the agent Milexys ,she is always available with the best services. "
Wayne Smith
November 1, 2024
5
out of
5
rating by Wayne Smith
"Milexys (Noriega) of Randy Taylor’s State Farm office consistently provides friendly professional advice, guidance, and support to help me manage over 11 policies I have with SF always ensuring I get the maximum discounts and very timely service!"
Fredrick Milner
October 8, 2024
5
out of
5
rating by Fredrick Milner
"Milexys Zamorano Noriega was great in helping get the insurance I need. Thank You Very Much 😊"
We responded:
"Frederick, thank you for the fantastic review! I am glad to hear Milexys was able to get you the coverage that you needed. If there is anything else we can help you with , please feel free to reach out. - Randy "
mary groshell
July 19, 2024
5
out of
5
rating by mary groshell
"Milexys spoke with me on the phone and took the time to answer all my questions regarding my home owners' insurance. She helped me resolve issues with a premium invoice. I am very grateful. Gracias!!!"
We responded:
"Thank you for the wonderful review, Mary! I am glad to hear Milexys was able to help you with your coverage and sort out an issue you had. Let us know if there is anything else we can help you with! - Randy "
Space Robot
July 18, 2024
1
out of
5
rating by Space Robot
"Terrible. Used to be good. They keep raising our rate, no explanation and they do not answer the phone or call you back. Worst service. Update: all that the owner says here is false. I gave this company weeks to get back to me, never did. I even showed up. I was given no reason why he never returned my calls. Not an apology. He claims he's available but he's not. Available means saying you're sorry and then getting on the phone to discuss. Terrible service. No professionalism. Zero stars if I could."
We responded:
"“All insurance rates are controlled by the insurance company and not by the individual agent. Unfortunately, this customer did not give us the opportunity to review his homeowner renewal with him to look for possible options to help with his renewal premium. We are always available to do an insurance review with our customers. We also have a program to reach out to all of our customers when their renewal has increased to invite them in for a complete insurance review.” Please give my office a call at 904-642-2400 so we can set an appointment at your convenience to review your policy and look at options. We can also share some information with you about what is impacting rates for all companies. We appreciate having you as a customer and want to answer any questions you may have."
Yoel Eirin
June 20, 2024
5
out of
5
rating by Yoel Eirin
"Greetings, I am very grateful to the agent Milexys Zamorano, because she is very good at her job, she explains things to me and is very attentive and communicative with clients, I am grateful for her help and I definitely recommend her."
We responded:
"Thanks so much for the glowing recommendation of Milexys! Your five-star review means a lot to us as it speaks to our high customer service standards"
gretter otero
May 24, 2024
5
out of
5
rating by gretter otero
"Excelente con Milexys nos brindó un buen servicio,nos trató de lo mejor la recomiendo mucho gracias"
We responded:
"Ismel, thanks for the fantastic feedback! I'm happy to hear that Milexys was able to successfully assist you with your coverage needs. Please feel free to reach out if there is anything else we can assist you with. We are happy to help! - Randy "
Ismel Rodriguez
May 24, 2024
5
out of
5
rating by Ismel Rodriguez
"I visited the place to find a good but economic homeinsurance and thanks to the Agent Milexys she find for me bouth car and home insurance .She was wonderfull recomended 100%."
We responded:
"Ismel, thanks for the fantastic feedback! I'm happy to hear that Milexys was able to successfully assist you with your coverage needs. Please feel free to reach out if there is anything else we can assist you with. We are happy to help! - Randy "
Jeffrey Wiggins
May 23, 2024
5
out of
5
rating by Jeffrey Wiggins
"To whom this may concern milexkys is currently working on a quote for me and she's doing a great job thanks"
We responded:
"Jeffrey, thank you so much for the high rating and wonderful feedback. I will be sure to pass your feedback along to Milexkys. - Randy "
Victor
May 23, 2024
5
out of
5
rating by Victor
"Milexys is doing her job excellent. Patient, effective."
We responded:
"Thank you for the fantastic feedback, Victor! I'm so glad to hear you have had a positive experience working with Milexys. I will be sure to pass your kind words along to her. - Randy "
Roy Higgins (RoyReno)
May 17, 2024
1
out of
5
rating by Roy Higgins (RoyReno)
"Literally after being overcharge for months the office was incapable of solving the problem. Can't contact anyone from State Farm to help either. Do not use this office and there has to be a better option other than State Farm."
We responded:
"Roy, I apologize for the slow service on getting a policy change processed. As we discussed with you, my office submitted the change to State Farm and had made multiple phone calls to State Farm to get the change processed. Our latest followup indicated the changes had been processed."
U2Da
April 26, 2024
5
out of
5
rating by U2Da
"I moved to this branch from another local one that wasn't doing the best job. The office of Randy Taylor renewed my trust in State Farm. Its nice to know that if I have a question I can either call or drop in to get quality service. Thanks for being a great go-to for me and my family."
We responded:
"Thank you so much for the wonderful review! We're glad to hear that you and your family feel well taken care of while working with us. If there is anything else we can help you with, please let us know. We are happy to help! - Randy "
Lia N
April 17, 2024
5
out of
5
rating by Lia N
"Me encanto contar con su servicio Milexy Noriega, encantado ya gradecidos"
We responded:
"¡Gracias por la estupenda reseña, Lía! Me alegra saber que estuvo satisfecho con el servicio que le brindó Milexy. Si hay algo más en lo que podamos ayudarte, ¡háznoslo saber! - Randy "
Mattie Fraser
February 20, 2024
5
out of
5
rating by Mattie Fraser
"Hannah Hayes gave me excellent service when I called regarding my Citizens home owners insurance. Thank you Hannah."
We responded:
"Thank you for the five-star review Mattie! I’m glad that Hannah was able to provide you that excellent customer service we value so much. If you have any questions or need more additional information on your homeowner’s insurance, please reach out! -Randy "
Leonard Carver
December 30, 2023
5
out of
5
rating by Leonard Carver
"Milexys, I want to thank you for the excellent service you provided me with, all my questions were answered, and saved me money in the long run. Thank You"
We responded:
"Leonard, thank you so much for taking the time to write such a nice review! I am glad to hear that Milexys provided you with great customer service and some savings! If there is anything else we can assist you with, please let me know. We are here for Good Neighbors like you! -Randy "
Cristie Rowell
December 1, 2023
5
out of
5
rating by Cristie Rowell
"Hannah was very nice and helpful!"
We responded:
"Hi, Cristie! Thank you so much for taking the time to leave us this kind review. I am so happy to hear that Hannah was able to help you with your insurance needs! "
Tammy Kasian
November 19, 2023
5
out of
5
rating by Tammy Kasian
"Randy Taylors office is always friendly and takes care of their clients"
We responded:
"Thanks for the five stars and kind words, Tammy! I am so glad we have been happy with our service and made you feel taken care of. Please do not hesitate to stop by or call if there is anything you need help with or have questions about. We are here for our Good Neighbors! -Randy "
B Eldr
November 10, 2023
5
out of
5
rating by B Eldr
"I've been a customer of Randy Taylor's Ins agent for a long time. The entire staff is so nice and helpful. Thank you for all you do !!!"
We responded:
"thank you for the positive review. I am glad that you have found our staff to be nice and helpful. Thank you for your continued patronage of Randy Taylor State Farm. If there is anything we can help you with, please feel free to stop by or give us a call. We are here for you! -Randy "
Steven Ison
November 8, 2023
1
out of
5
rating by Steven Ison
"Horrible customer service. After increase after increase on my insurance for no apparent reason I scheduled a meeting. We made adjustments to the policy to decrease the cost. Then I find out they put someone else's Driver's License on my account so I couldn't get the Drive Safe discount. Instead of correcting it and giving me credit for the discount they told me it was my fault. Are you kidding me?! Then after getting my bill down with Drive Safe they increased my rate again for apparently no reason. They claim this bogus "state mandated increase." What accidents have I gotten in?! They claim I drive a performance car. It's the base model of the cheapest model car Dodge sells! Get out of here with that! I then find I no longer have access to Drive Safe and they have a different Driver's Licence listed for me again. I called State Farm, when I get the call back I said, "If y'all can't get it together I'm going to a different company." The lady responds, "Do what you feel you need to do." They claim to be a good neighbor. Someone needs to evict the people in this agent's office. In my lifetime I have never known another insurance company, this is how State Farm treats loyal customers. Update: The reply below is completely inaccurate and a complaint with corporate will show the same. I have made multiple attempts to work with your office only to be told to drop State Farm. I think State Farm would be happier to know I transferred agents to an office that would help than to have seen me leave. After all, I don't cost State Farm anything in claims, they just profit off my accounts."
We responded:
"My agency is committed to working with every customer to address any questions or resolve any concerns they may have. Unfortunately, this customer would not give us the opportunity to do our due diligence to research his questions and transferred to another agent’s office.” "
madison DiCarlo
October 19, 2023
5
out of
5
rating by madison DiCarlo
"Alana is the best insurance agent I’ve ever worked with. I’m the type of guy who gets a new car every 4 months and is constantly getting rid of cars, she always answers the phone and gets me the services I need in an extremely timely manner. Great job and I look forward to continuing to work with her!"
We responded:
"Madison, thank you for this amazing review and for highlighting our team member, Alana! I am so happy to hear that Alana has been able to assist you with coverage for your vehicles. We look forward to continuing to work with you and invite you to stop by or give us a call if you have any questions. We are here for you! -Randy"
Beverly Young
October 17, 2023
5
out of
5
rating by Beverly Young
"We have been with Randy Taylor & his team since 2017. We only have had GREAT service from his office. The office staff that we have been assigned with is JIM DOSS. Mr. Doss has been a true blessing to us. Mr. Doss knows us as clients so well that he knows exactly what we need, makes the appropriate suggestions, always willing to answer any questions on concerns we have & best of all gets the Job Done in a timely manner without needing to make changes, as he does his job very thoroughly!"
We responded:
"Beverly, thank you for your rave review! I am so happy to hear that you have had a great experience with our office and with Jim specifically. We know that our Good Neighbors have unique needs and busy schedules, so we work hard to provide an individualized experience for each of our Good Neighbors. If there is anything Jim or I can assist you with, please stop by or give us a call. We are here for you! -Randy "
Paul Schklar
October 16, 2023
5
out of
5
rating by Paul Schklar
"I am a new customer seeking Homeowners insurance on my townhome. Mr. Doss has been helpful in getting me started in the process."
We responded:
"Paul, thank you for your positive review! I am happy to hear that Jim has been helpful in the process of getting coverage. If there is anything else Jim or I can help you with, please feel free to stop by or give us a call. We are here to help! -Randy "
Cindie
October 5, 2023
5
out of
5
rating by Cindie
"We switched agents and are so pleased that we did. I feel more secure now. I believe you should know your agent and your agent should know you. Our agent got to meet my Service Dog and my classic car."
We responded:
"Cindie, thank you for this amazing review! I am happy we were able to provide you with a sense of security. We agree it is important for our Good Neighbors to get to know us and for us to get to know them in order to provide coverage that suits our Good Neighbor's unique lives. If there is anything we can assist you with, please don't hesitate to stop by or call us! We are here for you! Randy"
michael vinson
September 6, 2023
5
out of
5
rating by michael vinson
"I really appreciate the time spent going over our different options for making the right decision regarding life insurance. Thank you again for your help."
We responded:
"Michael, thank you for the kind review! I am happy to hear that you had a great experience working with our team. We believe it is important for our Good Neighbors to feel informed when making a big decision. If there is anything we can assist you with, please feel free to stop by or give us a call. We are here for Good Neighbors like you! - Randy "