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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Steven Ison

May 20, 2023

1  out of  5 rating by Steven Ison
"The staff is friendly and helpful. They're more than willing to break down your plan and explain options. Randy's office has done great to find discounts but State Farm just isn't affordable. State Farms has always done right by me when I had a claim, but increasing my bill by $80/mo over the past two years is ridiculous. Just recently it went up by $30/mo while I haven't gotten a raise and inflation is killing the grocery bill. At this point it's better to shop around. Loyalty to an agent or company means nothing anymore. Look out for you and your family. State Farm isn't the neighbor they used to be. Update: State farm has now increased my rate another $23 per month even though I have had no tickets, made no changes to my policy, and have been in no accidents."


April 18, 2023

5  out of  5 rating by T-Bone
"Call today to ask some questions about my insurance policy. Spoke to Hannah Hayes, and she has enlightened me on multiple things i should do and can't do on my insurance! Great conversation and very knowledgeable Account Manager! Was thinking about switching insurance companies, now i will stay another year, because of Hannah! Thanks Tony Benbow"

Brian K

February 2, 2023

5  out of  5 rating by Brian K
"They have been very helpful with our claim."

Mildred Martinez

October 26, 2022

5  out of  5 rating by Mildred Martinez
"Jim Doss is amazing! He is thorough, knowledgeable, and helpful. He was instrumental in finding us replacement homeowner’s insurance."

Bobby Thompson

September 27, 2022

5  out of  5 rating by Bobby Thompson
"Jim Doss is a great agent who explained my options, listens well and follows thru. I highly recommend Jim!"

Chris Hancock

September 18, 2022

5  out of  5 rating by Chris Hancock
"Place is awesome"

Perla Villanueva

September 15, 2022

5  out of  5 rating by Perla Villanueva
"I just recently got transfer my car and home insurance with State Farm. I'm very happy with their service and save me a lot of money. Mr Jim Doss is very friendly and helpful. Thank you so much! ...Dorcas J."

Tashun Anderson

August 31, 2022

5  out of  5 rating by Tashun Anderson
"Hannah was amazing! Checked my policy to insure I had what I needed and provided everything I needed.."

Pat Ledig

August 25, 2022

5  out of  5 rating by Pat Ledig
"Jim Doss was very helpful & promptly did all research required to resolve my issue."

Charles Kleeman

August 25, 2022

5  out of  5 rating by Charles Kleeman
"When my home insurer went bankrupt I was scrambling to find a new insurer (in Florida with a home that had a 17 yr old roof). Jim helped me through the process and navigated through the headache of getting a roof replacement documented in time to avoid insurance cancellations."

Sam Wick

August 19, 2022

5  out of  5 rating by Sam Wick
"I have been with State Farm for many years now and this office hands down always had the best interest for me and my family. The agent Jim has over 30 years experience and has been a tremendous help explaining each policy and the benefits. Every year I still get quotes from competitors and State Farm still manages to be the best. Thank you to everyone in the office and especially Jim."

Elise Wells

August 15, 2022

5  out of  5 rating by Elise Wells
"There is not enough appreciative words to describe just how much Stephanie helped me today. I have been with State Farm for 4 years now and they have always been good to me but today she went above and beyond! When I tell you she was probably mad to see my number pop up for the umpteenth time today she still was an absolute joy to deal with and always followed up!"

Lynn Wayman

August 3, 2022

5  out of  5 rating by Lynn Wayman
"Randy and his crew are great! Easy to work with, always helpful!"

Violet Emerson

July 17, 2022

5  out of  5 rating by Violet Emerson
"Very nice people and very helpful"

Courtney Hodges

June 18, 2022

5  out of  5 rating by Courtney Hodges
"I have been with Randy Taylor State farm for almost 20 years. They take care of their customers! Highly recommended. Every time I shop around for prices they cannot be beat!!! The coverage I get for the price is really great."

Rachael Ranalletta

June 16, 2022

5  out of  5 rating by Rachael Ranalletta
"I moved to Jacksonville, FL from another state and found this State Farm agency to be comfortable and effective in aligning my needs for auto insurance. The people in the office are helpful and knowledgeable, providing timely feedback to calls and walk-in customer service ."

Gene Calvin

January 6, 2022

5  out of  5 rating by Gene Calvin
"Anthony took the time to break the information down and explain it to me when I requested a quote. He followed up with me and briefed me on what was happening while I was purchasing my new home. I will be doing more business with Anthony. Check him out he is a true professional"

Lisa Gufford

October 11, 2021

5  out of  5 rating by Lisa Gufford
"Randy Taylor has been our agent for many years, Had my first accident and State Farm and his team were incredible, efficient and got my claim handled within a day! Can think of any other insurance company I would do business with!"

Anthony Martonosi

October 4, 2021

2  out of  5 rating by Anthony Martonosi
"Every interaction with this office was difficult. Their pitch is that they’ll provide excellent service when disaster strikes. And that they are close by and available if we had questions. But if you can’t handle the simple things, it doesn’t inspire a ton of confidence. It was hard to get questions answered and there was the sense that the agent didn’t even really want to be bothered. Simple issues required multiple phone calls to get resolved because apparently the support staff was either reluctant or unwilling to ask our agent for help."

Smith Home

September 1, 2021

5  out of  5 rating by Smith Home
"Anthony has been great in guiding me through the various options for coverage with my priorities in mind. He has been very responsive, thoughtful, and personable. His support has influenced my decision to select State Farm for my insurance needs."

Cheryl Forkin

April 27, 2021

5  out of  5 rating by Cheryl Forkin
"Anthony has been wonderful!! I’ve moved to Fl from Ohio. Anthony has helped to get EVERYTHING changed over! He answered a ton of questions and has made sure I have all that I need!"

Chris Carder

April 13, 2021

5  out of  5 rating by Chris Carder
"I just bought a 2007 Chevrolet Trailblazer and needed to swap my insurance from my 1993 Jeep Cherokee. Mary was very nice and prompt in getting the new policy set up - including emailing a new ID card for proof of coverage. Randy Taylor runs a very nice office with an outstanding staff."

Curtis Whittington

December 23, 2020

5  out of  5 rating by Curtis Whittington
"Clean & professionally run office. Jim Doss did a great job getting me set up with home owners insurance."

Robin Hodges

December 9, 2020

5  out of  5 rating by Robin Hodges
"Randy Taylor is the best hands down if you want a wonderful experience with insurance go to them Jessica and all the staff are awesome"

Kristin Messiana

November 5, 2020

5  out of  5 rating by Kristin Messiana
"OMG!!!!! Randy, you are privileged to have Mary Griffin on your team! Simply amazing & she made my day! Mary's extremely responsive & treated my request with the utmost sense of urgency! It was my distinct pleasure to become apart of the State Farm family & MARY HAS EVERYTHING TO DO WITH THAT :) THANK YOU MARY! YOU ROCK!!!!"