State Farm® Insurance Agent Randy Taylor

"Horrible customer service. After increase after increase on my insurance for no apparent reason I scheduled a meeting. We made adjustments to the policy to decrease the cost. Then I find out they put someone else's Driver's License on my account so I couldn't get the Drive Safe discount. Instead of correcting it and giving me credit for the discount they told me it was my fault. Are you kidding me?! Then after getting my bill down with Drive Safe they increased my rate again for apparently no reason. They claim this bogus "state mandated increase." What accidents have I gotten in?! They claim I drive a performance car. It's the base model of the cheapest model car Dodge sells! Get out of here with that! I then find I no longer have access to Drive Safe and they have a different Driver's Licence listed for me again. I called State Farm, when I get the call back I said, "If y'all can't get it together I'm going to a different company." The lady responds, "Do what you feel you need to do." They claim to be a good neighbor. Someone needs to evict the people in this agent's office. In my lifetime I have never known another insurance company, this is how State Farm treats loyal customers. Update: The reply below is completely inaccurate and a complaint with corporate will show the same. I have made multiple attempts to work with your office only to be told to drop State Farm. I think State Farm would be happier to know I transferred agents to an office that would help than to have seen me leave. After all, I don't cost State Farm anything in claims, they just profit off my accounts."

"Alana is the best insurance agent I’ve ever worked with. I’m the type of guy who gets a new car every 4 months and is constantly getting rid of cars, she always answers the phone and gets me the services I need in an extremely timely manner. Great job and I look forward to continuing to work with her!"

"We have been with Randy Taylor & his team since 2017. We only have had GREAT service from his office. The office staff that we have been assigned with is JIM DOSS. Mr. Doss has been a true blessing to us. Mr. Doss knows us as clients so well that he knows exactly what we need, makes the appropriate suggestions, always willing to answer any questions on concerns we have & best of all gets the Job Done in a timely manner without needing to make changes, as he does his job very thoroughly!"

"Rude and very unprofessional staff… JIM!!!! You represent this agent very poorly! You’re rude, Jim speaks to me as if I have problems comprehending when in reality it’s DISCRIMINATION. Needless to mention he intentionally ignores my phone calls. I have every right to question inconsistent rates regarding my policy that I pay! (Randy Taylor) this is very distasteful, unacceptable and should not be tolerated by any means. I have tolerated this nonsense from Jim for years and I am fed up. Today, I will be contacting State-farm to have my agents changed immediately and I will also share my experience with Jim as well."

"Call today to ask some questions about my insurance policy. Spoke to Hannah Hayes, and she has enlightened me on multiple things i should do and can't do on my insurance! Great conversation and very knowledgeable Account Manager! Was thinking about switching insurance companies, now i will stay another year, because of Hannah! Thanks Tony Benbow"

"When my home insurer went bankrupt I was scrambling to find a new insurer (in Florida with a home that had a 17 yr old roof). Jim helped me through the process and navigated through the headache of getting a roof replacement documented in time to avoid insurance cancellations."

"I have been with State Farm for many years now and this office hands down always had the best interest for me and my family. The agent Jim has over 30 years experience and has been a tremendous help explaining each policy and the benefits. Every year I still get quotes from competitors and State Farm still manages to be the best. Thank you to everyone in the office and especially Jim."

"There is not enough appreciative words to describe just how much Stephanie helped me today. I have been with State Farm for 4 years now and they have always been good to me but today she went above and beyond! When I tell you she was probably mad to see my number pop up for the umpteenth time today she still was an absolute joy to deal with and always followed up!"

"I moved to Jacksonville, FL from another state and found this State Farm agency to be comfortable and effective in aligning my needs for auto insurance. The people in the office are helpful and knowledgeable, providing timely feedback to calls and walk-in customer service ."